Privacy Policy
Effective Date: March 3, 2026
This Privacy Policy explains how Company Tanween For Information Technology ("Tanween", "we", "us", or "our") collects, uses, shares, and protects information when you use our services.
1. Information We Collect
To provide our services, we may collect:
- Account Information: Your name, email, and company details when you sign up.
- Customer Data: Basic information about your customers (e.g., contact lists) that you provide to us to use our automation services. You are responsible for having the rights to provide this data.
- Authentication Data: If you sign in using Google or Meta (Facebook/WhatsApp), we access basic profile information to securely authenticate your account.
- Service & Technical Data: Basic log data necessary to operate and secure the service (e.g., timestamps, error logs, and security-related information).
2. Meta Platform Data (Facebook/WhatsApp)
When you connect Meta products (such as WhatsApp Business Platform or Meta Login), we may receive Platform Data from Meta that is required to provide the integration and automation features. This can include identifiers (such as Meta user or business identifiers), authentication tokens, and messaging-related data needed for service operation. We use this Platform Data only to provide, maintain, and secure our services.
3. How We Use Your Information
We use your information solely to:
- Provide, operate, and maintain our WhatsApp automation services.
- Authenticate users and secure access to the service.
- Communicate with you about your account and provide support.
- Monitor and prevent fraud, abuse, or security incidents.
- Comply with applicable legal obligations.
4. Data Sharing
We do not sell your personal information. We only share data when necessary to provide the service, including:
- Meta (Facebook/WhatsApp) to enable and operate the integration features you request.
- Google if you choose to authenticate using Google sign-in.
- Alibaba Cloud for hosting and operating our infrastructure (including processing needed to run the service).
- Cloudflare for security, performance, and protection (CDN/WAF) of our web services.
5. Data Retention
We retain information only as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion, we will take reasonable steps to delete or anonymize your information, unless we are required to keep it for legal or security reasons.
6. Data Deletion Instructions
You may request deletion of your data by contacting us using the email below. Please include:
- Your account email and company name.
- The request subject: Data Deletion Request.
- Any relevant identifiers needed to locate your account (if applicable).
We will respond and process deletion requests within a reasonable timeframe. Some information may be retained if required for legal compliance, security, fraud prevention, or to complete service obligations.
7. Cookies and Similar Technologies
We may use cookies and similar technologies that are necessary for site functionality, security, and performance. These may include security-related cookies provided by services such as Cloudflare.
8. International Data Transfers
Our service providers may process or access data from different countries. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
9. Data Security
We take reasonable measures to protect your information, including access controls and security practices designed to reduce the risk of unauthorized access, disclosure, or misuse.
10. Your Rights
You can request access, correction, or deletion of your personal data by contacting us at the address below.
11. Contact Us
If you have any questions, please contact Company Tanween For Information Technology at:
Email: info@tanween.biz
Address: Saudi Arabia - Unayzah